Return Policy

PAYMENTS:

We believe in building a high trust environment around our business as like in life and business both, the core foundation of any relationship is trust and we believe this to be the process to deliver the best value to our customers.

We have partnered with best-in-class payment partners with Razorpay and Stripe, hence, assuring your money is 100% safe. We do not operate in COD/POD terms as the cost of providing this service is high and there is very less security to be offered to both the customer and us.

Cancellation is applicable only before the customize/personalisation of the item. An order can not be cancelled if the order has already been shipped. However, returns will still be applicable according to our policies.

Our intent with ‘bollza’ is to continue to be proven to delight our customers by building ‘bollza’ as an authentic, reliable and affordable D2C brand which is built to last joyfully. This is the basis for our policy design.

We have a 5-day return policy for non-customise products, which means you have 5 calendar days including the day of delivery of your order to request a return or a replacement. Post 5 days starting the day of delivery, the order will be considered delivered and accepted without intent of return/refund. We process the refund, if any, in 7-10 working days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (packaging here means - including the shipping packaging). You’ll also need the receipt or proof of purchase. In case that the shipping packaging has been damaged beyond use or lost or for whatever reason unavailable, it will be the customer's liability to ship it back to our office in case of return/refund.

1. Free returns does not include mistakes committed by the customer whilst ordering, bollza is not liable to offer free returns but offer replacement with incurred cost of logistics payable by the customer.

2. You can get a refund in the form of store credits. Store credits can be used to make future purchases at bollza.

If the order is complete (meaning delivered), a refund through original mode is not possible. Only unprocessed orders (cancelled before shipping) can be refunded through the original method. This is because there’s a lot of costs involved while processing an order, and we still want to sustainably keep offering one free return/exchange on every order.

3. Replacement item to be sent, only after the reverse courier is received and the item is inspected to be acceptable by bollza.

4. To claim any returns, it is necessary for the customer to share the packing, order items photos with us via email/whatsapp.

To start a return, you can contact us at hello@bollza.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return can only be initiated only once against a single order. We have the sole discretion to approve OR reject your return request.

You can always contact us for any return question at hello@bollza.com

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Additionally, we cannot accept returns on sale items or gift cards or orders paid against store credits/discount codes.

Store credits are delivered to the email address you used while placing the order. However, it is possible to use the credits using a different email address. Credits come in the form of 16-character alphanumeric code which can be used at the checkout.

If the amount of credits is higher than the order amount, the balancing credits would remain and can be used later.

Store credits do not expire and can be used to purchase sale item(s) as well. Orders placed using store credits can't be returned or exchanged. You can use multiple store credits code in the same order.

We ship via UPS, FedEx, BlueDart, DHL, USPS etc.

1. Warranty period begins from the date of receipt of product. 

2. Warranty is only offered against manufacturing faults. 

3. In case, a customer wishes to claim warranty, it is the responsibility of the customer to provide photographic or video evidence of the case with the damage clearly visible for visual inspection and if from the visual inspection it is understood that the warranty claim is genuine (entirely upto bollza's discretion), it will be the customer's responsibility to reach out to Bollza (via email: hello@bollza.com) and receive shipping details, the customer bears the shipping cost from their site to bollza's office for inspection or they can request ‘bollza’ to ship against payment as well (door-to-door basis), once after physical examination by ‘bollza’, the case is genuinely deemed to have been faulty due to manufacturing, ‘bollza’ is liable to send a replacement (if the case is within warranty period) and also reimburse shipping fee to the customer (however, the customer is liable to provide original shipping bill for shipping as received.). 

4. The product sent against a warranty claim is only covered up till the warranty period as per the first order. 

5. The product sent against warranty claim is non-refundable and non-replaceable.